We aim for complete and total satisfaction with our services and products. If you are dissatisfied in any way with your purchase, please note the following guidelines.

We are unable to exchange or return body jewellery. This is due to hygiene reasons and does not affect your statutory rights.

If your jewellery is faulty, you must contact us within 1 working day. In most cases, and exchange or repair will be offered and this will be dealt with on a case by case basis. Next-day and Express delivery options also available

Please feel free to contact us with any questions or issues at all.

ORDERS

Payment in whole, by credit card or debit card, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form. Goods supplied by Lucky Magpie Cambridge  to customers remain the property of the the company, until paid for in full by the customer.

PAYMENT

We accept the following methods of payment: Visa, Visa Debit, Maestro, American Express, MasterCard All payments on Sacredgoldpiercing.co.uk are processed via Stripe payment fulfilment service.Lucky Magpie Cambridge assumes no liability whatsoever for the availability and functionality of this service. Lucky Magpie Cambridge assumes no liability for any financial loss caused by the use of Stripe payment service. Stripe complies with the Electronic Commerce Directive.

QUALITY

Please note that colour may vary slightly from the image shown, in particular, natural gemstones which can have slight inclusions. Content Lucky Magpie Cambridge piercing assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Lucky Magpie Cambridge piercing reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

Returns Due to Hygiene reasons, all sales are final. We can not accept any returns and no refunds will be issued.

CANCELLATION

Orders can be cancelled if made within 30 minutes of ordering and if they have not been shipped out by us. By Us: We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will credit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working day.

Liability:

If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or the telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

• To make good any shortage or non-delivery, or

• To replace any goods that are damaged or defective, or

• To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.

The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.